October 20, 2014

eLearning - Upcoming Revit, Network License Manager, and Ideate Software Classes

Join the Ideate Tech Experts for eLearning – live online classes that provide your entire organization with easy access to premium education. 
10.21::Revit 201:
Residential Construction in Revit Architecture
10.23::Revit 201:
Revit for Interior Designers
10.24::Ideate 101:
Network License Manager

10.29::Revit 201:
Getting Started with Roof Framing in Revit Structure
10.30::Ideate Software:
Revit Project Management with
Ideate BIMLink
Each class is designed to give you specific, improved results in a particular topic. You can interact with the instructor right from your own office, while eliminating travel time. Because the class schedule rotates, you can easily select your topics of interest and choose the day which best meets your schedule.

Click here for class descriptions, times and registration link. Questions? Contact education@ideateinc.com

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11.3-11.4::San Francisco
Revit Architecture Beyond the Basics
11.4-11.6::San Francisco
AutoCAD Fundamentals
11.11-11.13::Seattle
Revit Architecture Fundamentals
11.11-11.12::Sacramento
Revit MEP - Electrical Fundamentals
11.12-11.14::San Francisco
Revit Structure Fundamentals
11.18-11.19::San Jose
AutoCAD Beyond the Basics
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October 13, 2014

Listen - Analyze - Synthesize: A Business Process

When determining customer needs, there are three areas of concentration:
  • Listening 
  • Analyzing 
  • Synthesizing 
If you are having trouble with figuring out what the customer is trying to say or determining a customer's need, you are probably missing one of the three parts.

LISTENING 

In general, we all could do better at listening. Listening to what the customer: says, and more importantly "does not say." 

Customers, like most people, do not want to admit to issues until they are way past critical stage. Some gentle questions, open-ended, will usually get the customer to speak more directly to their pain, and therefore business need.

If you are always convincing people you are right, you are not listening to their needs. I think lively exchange is the best. Lively exchange focuses on a conversation that elicits emotion from the customer. Give the customer every opportunity to express their needs.

Ask open-ended questions (open-ended questions cannot be answered with yes, or no, or one-word answers). Ask clarifying and follow up questions. Take excellent notes. Those notes would include your thoughts, strategies, and tactics too.

ANALYZING


The next step is to analyze what you heard. Sometimes this can happen during the conversation, but I found it is more effective to focus on information gathering during the conversation and it is better to analyze after the conversation. Why? Because by reviewing your notes after a bit of time passing, it gives you a better analysis. Your brain should be working behind the scenes to analyze the information.

Make sure to:

  • Think about what business issues you are trying to solve, including the desired deliverable.
  • Discuss with internal sources (salespeople, internal technical resources, etc). 
  • Re-read your notes to reveal key themes.

SYNTHESIZING


Synthesize is defined as combining various components into new whole; to combine different ideas, influences, or objects into a new whole. So the act of synthesizing is a process of 'connecting the data' you have gathered into a new whole. What does the 'new whole' consist of?

  • An understanding of the problem to be solved in a clear and definitive way. What is the business problem to be solved. 
  • What is the defined solution to the problem. As you should note, the solution needs to solve the problem. 
  • How will you know when the problem is solved. How will the customer know? This would correlate with the Conditions of Success. 
  • An understanding (even if just in a broad way) the major tasks required to accomplish the solution.
A colleague of mine suggested that this is mostly a vetting process, and I quite agree. Part of the process may conclude in that you cannot solve the business problem, the customer does not have a compelling event, or there is not adequate schedule or budget to solve the business problem.



David Haynes, NCARB, PMP, LEED AP
Ideate Director of Consulting

David is a Registered Architect, Project Management Certified Professional, who previously had his own architectural practice and was President of a commercial design-build construction company for 15 years. A graduate of University of Arizona, he has worked as an Architect, contractor, developer and as a national construction manager for a national retailer. David currently provides business process analysis, virtualization and change management solutions for AEC clients across the United States involved in the design and building industry. Follow David on Twitter: @dhaynestech 


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This post was originally published on David’s blog Connecting the [Data]… 

eLearning - Upcoming Revit and Ideate Software Classes

Join the Ideate Tech Experts for eLearning – live online classes that provide your entire organization with easy access to premium education. 
10.14::Revit 201:
View Properties - Controlling Visibility
10.15::Ideate Software:
Revit Auditing with
Ideate Explorer for Revit
10.16::Revit 201:
Phasing A-Z
10.21::Revit 201:
Residential Construction in Revit Architecture
10.23::Revit 201:
Revit for Interior Designers
10.24::Ideate 101:
Network License Manager
Each class is designed to give you specific, improved results in a particular topic. You can interact with the instructor right from your own office, while eliminating travel time. Because the class schedule rotates, you can easily select your topics of interest and choose the day which best meets your schedule.

Click here for class descriptions, times and registration link. Questions? Contact education@ideateinc.com

Get It. Know It. Use It.